Plumari Africa Terms and Conditions
1. General behaviour: We must insist on reasonable behaviour that is considerate of other paying guests.
1a. Indemnity: All guests that enter Plumari Game Lodge or any area of the Plumari Africa Private Game Reserve MUST sign an indemnity upon arrival. The designated leader or liaison person for a group may sign on behalf of a group and it is their responsibility to ensure all members of their family or party are fully aware of the contents. We unfortunately cannot accept any guests who are not prepared to sign this indemnity.
2. Children: between the ages of 1 and 12 are 50% of adult cost and babies (up to one year old) are at 10% of adult price.
3. Bar: We are not allowed to serve alcohol to persons under the age of 18 and hence would kindly ask that such persons do not enter the bar area. Our bar is licenced. Guests are NOT permitted to bring any food or beverages to the Lodge UNLESS agreed in advance (such as wine/ champagne covered by Corkage fee for functions). A breach of this condition will result in an extra charge being added to the final bill representing the amount that the Lodge would otherwise have charged for any food/ beverages brought onsite.
4. Game drives: The game ranger is responsible for your safety. This is of paramount importance. Please follow his instructions at all times.
4a. Hiking trails: We do not operate walks through the Game Reserve however we do have other hiking trails adjacent to the Reserve. The trails are clearly marked and guests embark on any hikes at their own risk. We urge guests to take a cell phone with them on all hiking trails as a contingency for getting lost or other emergency.
5. Payment: For lesiure accommodation, all bookings must be by either email, web, phone or fax and will be confirmed by us. Deposits of 50% of stay value are generally required to confirm bookings at the lodge and 100% for self catering. Deposits are refundable if we are notified (by email or fax) within time period of the commencement of the stay or event as follows:
· One month or more - 100%
· Two weeks to one month - 50%
· One week to two weeks - 25%
· Less than one week - unfortunately non-refundableSuite payments
A deposit will be required in order to confirm any bookings. The final bill (less deposit paid) is payable prior to departure by CASH or CREDIT CARD ONLY. Unfortunately we can not accept cheques NOR subsequent internet transfers. See also clause 12 on check-out procedures.Wedding payments
A NON-REFUNDABLE deposit of R2,000 is required in order to confirm a wedding event. At least one month prior to the wedding date you must advise us of the total number of participants (wedding party and guests who will be eating) AND make a further deposit of 50% of the expected cost (being chapel hire, meals and any other incidentals.) Ten days prior to the wedding date the final 50% will be invoiced and must be settled at least 48 hours prior to the wedding ELSE WE WILL NOT BE ABLE TO CONTINUE WITH THE EVENT. We will also require a valid credit card number as security against any further or unforeseen costs.Function payments
A NON-REFUNDABLE deposit of R2,000 is required in order to confirm a non corporate function or other event. At least ten days prior to the event date you must advise us of the total number of participants and all relevant details. An invoice will be raised and this amount must be settled at least 48 hours prior to the event ELSE WE WILL NOT BE ABLE TO CONTINUE WITH THE EVENT. We will also require a valid credit card number as security against any further or unforeseen costs.Conference and corporate events payments
A deposit of 50% is required in order to formally confirm a conference or corporate event. The remaining balance will be invoiced after the event and is due on 14 day terms. We will require business address details and the name of the key contact prior to the event. Please see further specific terms and conditions which form part of a “formal quote” which will be sent by our Reservations Department in response to a request.Note that rates quoted are INCLUSIVE of VAT and local taxes. We accept all major credit cards or internet transfers (prior to visitation only – see above).
Our banking details are as follows:
Plumari Game Lodge, ABSA Bank Randburg
Branch code 632005, Account number 4058666056Warthogs Lodge, ABSA Bank Randburg
Note that for internet transfers for deposits we will confirm your booking once the funds have cleared and are identified in our account. Unless stated to the contrary, guests must settle all accounts prior to departure including lodging, bar account, damages and incidentals.
Branch code 505705, Account number 40487684926. Check-in time is 14:00 and check-out at 11:00 where accommodation is involved. Late departures between 0 and 2 hours will be charged an extra 20% surcharge and after 2 hours a surcharge of 30% of Chalet rate. We also ask that you kindly notify us of any late arrivals. Please note that guests may arrive prior to check-in however they should assume that their room will not be ready until check-in time 2pm.
7. Venue Hours for weddings/ functions are as follows: Brunch functions between 7:30 to 14:30 and evening functions between 16:00 to 24:00. See point 8 below for penalty rates if these timeframes are exceeded.
8. R500.00 per hour or part thereof, will be charged for functions exceeding the specified venue hours. The function manager must agree to any extension of times.
8a. Our waitrons are paid by the hour and hence will represent a specific cost for any weddings/ events. You will be quoted the number of waitrons and a rate per person required for your event. Such waitrons are required from one hour prior to the function reception and will continue until the functions completion - the number of hours will then be calculated and the extra staffing cost will be computed and detailed in your final bill. One barman will be included as part of the venue hire fee with such barman able to handle groups of up to 50 people. For every additional 50 people or part thereof an additional barman will be required at extra cost to be calculated on the same basis as waitrons per above (note that barmen will likely be a higher cost than a waitron).
9. De Ou Waenhiis Lodge (Pty) Limited (trading as Plumari Game Lodge) or any of its subsidiaries or employees do not accept responsibility for any loss or damage by whatever cause (including power failures or acts of God).
10. All damage to any of our venues, cutlery, crockery, linen and furniture will be charged directly to the client.
11. All event decorations are to be discussed with management to ensure no damage is done to the venue. Note that if any decorations are required for a function then these must be arranged by the client - Lodge staff unfortunately are not available for assisting with extra decorations.
12. Check-out procedures: All guests MUST hand in their keys to management and MUST settle their accounts prior to departure. If keys are not returned then the guest will be charged an amount of R100 per set of keys.
13. Wine lists & bar prices are available on request.
14. We strongly recommend a meeting with our wedding coordinator as soon as possible after booking with us. She will assist with planning and suppliers and will introduce the "wedding bible". This is a comprehensive document that details all relevant matters in respect of the wedding to avoid misunderstanding. A bible will be completed for all weddings and the contents of this will be deemed the final agreement of the parties on all matters.
15. If, during the course of your function, management are of the opinion that a guest or guests have become intoxicated, they reserve the right to suspend service of alcohol to any such guest/s, and/or to require such guest/s to leave the licensed areas of the premises.
16. Any telephone calls made from a central office will be charged to your account. Guests are allowed to bring cell phones but we kindly request that calls are made discretely.
Feedback: We appreciate all feedback, favourable or constructive. Feedback forms will usually be available for all guests.
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